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Creating logistics service value in construction: a quest of coordinating modules in a loosely coupled system
Communications and Transport Systems, Department of Science and Technology, Linköping University, Sweden.ORCID iD: 0000-0001-7494-8134
Swedish National Road and Transport Research Institute, Society, environment and transport, Traffic analysis and logistics.ORCID iD: 0000-0002-3983-8009
Swedish National Road and Transport Research Institute, Society, environment and transport, Traffic analysis and logistics. Department of Science and Technology, Communication and Transport Systems, Linköping University, Norrköping, Sweden.ORCID iD: 0000-0002-0290-2273
2025 (English)In: Construction Management and Economics, ISSN 0144-6193, E-ISSN 1466-433X, Vol. 43, no 6, p. 428-445Article in journal (Refereed) Published
Abstract [en]

Logistics plays a crucial role in the construction industry due to its numerous actors, frequent transportation needs, significant community impact, and high level of variability. However, there is a lack of awareness among actors regarding the importance of logistics and how it can create value. The purpose of this paper is to increase the understanding of the logistics service value co-creation process in construction. Methodologically, the study uses interviews involving third-party logistics (TPL) providers, main contractors, and subcontractors. Service blueprinting is employed to visualise logistics services within a construction logistics setup (CLS). It was found that in a loosely coupled system like construction, value co-creation is driven by trust and commitment, allowing the necessary time for learning. Service blueprinting helps visualise the connection between service design and the value of different service modules. However, risks include delayed actor involvement downstream the supply chain and potential lack of coordination between service modules, especially with multiple TPL providers. A contribution to the logistics service literature is that modularisation makes it easier to design the service content; however, the number of actors may increase. Hence, the modularisation simplifies the service content but not the service value creation or the value co-creation process.

Place, publisher, year, edition, pages
Taylor & Francis, 2025. Vol. 43, no 6, p. 428-445
Keywords [en]
Value co-creation, construction supply chain, logistics service modules, third-party logistics
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:vti:diva-21506DOI: 10.1080/01446193.2025.2449996ISI: 001406908800001Scopus ID: 2-s2.0-85216443792OAI: oai:DiVA.org:vti-21506DiVA, id: diva2:1931580
Funder
Swedish Transport Administration
Note

Research funding provided by The Swedish Transport Administration through Triple F.

Available from: 2025-01-27 Created: 2025-01-27 Last updated: 2026-03-16Bibliographically approved

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Kjellsdotter Ivert, LineaNaz, Farah

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