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Technical Debt in The Municipality Sector: the Missing Link With Citizens and Silofication
Department of Applied Information Technology, Göteborgs university, Sweden.
Department of Applied Information Technology, Göteborgs university, Sweden.
Department of Applied Information Technology, Göteborgs university, Sweden.ORCID iD: 0000-0002-7358-9018
Department of Applied Information Technology, Göteborgs university, Sweden.ORCID iD: 0000-0003-0599-967X
2023 (English)In: / [ed] Esko Penttinen; Sampsa Suvivuo; Virpi Kristiina Tuunainen; Matti Rossi; Hadi Ghanbari, AIS Electronic Library (AISeL) , 2023Conference paper, Published paper (Refereed)
Abstract [en]

Public sector organizations suffer from high levels of technical debt (TD). TD leaves digital infrastructures in a derelict state, making digital transformations costly and risky. Though there is growing research about TD, most studies focus on private businesses. In this study, we conduct a case study examining the TD in a Swedish municipality, analyzing archival data such as project reports, municipality blog posts on digital transformation, and goals to improve citizen experience. We focus on four information systems that support permit application processes. Analysis results reveal the common TD types, consequences, and possible causes. Departments work in silos, case managers’ perspective is prevalent in requirements, while citizens only have a passive role as system users. These lead to various types of TD and high costs when integrating legacy systems into a coherent IT architecture. By diving deep into the data from a digitalization forerunner municipality, we identify TD in the municipality sector and increase understanding of how TD influences digital transformation. Results give a stable ground for further research and practice on mitigating the debt.

Place, publisher, year, edition, pages
AIS Electronic Library (AISeL) , 2023.
National Category
Information Systems, Social aspects Information Systems
Identifiers
URN: urn:nbn:se:vti:diva-21404OAI: oai:DiVA.org:vti-21404DiVA, id: diva2:1919031
Conference
The 14th Scandinavian Conference on Information Systems (SCIS), Porvoo, Finland, August 13-16, 2023
Available from: 2024-12-06 Created: 2024-12-06 Last updated: 2025-09-11Bibliographically approved

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Asatiani, AleksandreLindman, Juho
Information Systems, Social aspectsInformation Systems

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf