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Distrust of Authorities: Experiences of Outcome and Processes of People Who Had Their Driving License Withdrawn Due to Visual Field Loss
Swedish National Road and Transport Research Institute, Society, environment and transport, Mobility, actors and planning processes.ORCID iD: 0000-0002-4984-7857
Swedish National Road and Transport Research Institute, Society, environment and transport, Mobility, actors and planning processes.ORCID iD: 0000-0002-1577-8793
Swedish Transport Agency, Sweden.
Örebro University, Sweden; Dalarna University, Sweden.ORCID iD: 0000-0002-4578-0501
2021 (English)In: Social Sciences, E-ISSN 2076-0760, Vol. 10, no 2, article id 76Article in journal (Refereed) Published
Abstract [en]

Citizens’ trust of authorities is of general importance, as it can affect trust in society as a whole. The Swedish Transport Agency is a state administrative authority responsible for driving license withdrawal. If withdrawals are experienced as unfair by those affected, this might lead to decreased trust in the agency and in other actors involved. This study accordingly examines how the experiences of people who have had their driving license for a private car withdrawn due to visual field loss might affect their distrust of the authorities, as related to outcomes and processes. Follow-up interviews were conducted with nine people from a previous study. Content analysis revealed one overarching theme, struggling for justice within a system perceived as unfair, which comprised four identified categories: preparedness for and understanding of the withdrawn driving license (WDL); perceptions of assessment methods, reactions and actions regarding the decision, and perceptions of the authorities’ performance. In sum, the vision tests on which withdrawals are based were perceived as unfair, as they did not measure individual driving ability. Furthermore, rejections of appeals led to feelings of hopelessness. Distrust regarding outcomes and processes related to the withdrawals was also fueled by experiences of deficiencies regarding, for example, performance and information

Place, publisher, year, edition, pages
2021. Vol. 10, no 2, article id 76
Keywords [en]
General Social Sciences
National Category
Business Administration
Identifiers
URN: urn:nbn:se:vti:diva-17181DOI: 10.3390/socsci10020076ISI: 000683763800047OAI: oai:DiVA.org:vti-17181DiVA, id: diva2:1601648
Available from: 2021-10-08 Created: 2021-10-08 Last updated: 2025-09-11Bibliographically approved
In thesis
1. Förändringar i transportrelaterad välfärd och myndighetsförtroende: en studie om personer som fått sitt körkort återkallat på grund av synfältsbortfall
Open this publication in new window or tab >>Förändringar i transportrelaterad välfärd och myndighetsförtroende: en studie om personer som fått sitt körkort återkallat på grund av synfältsbortfall
2021 (Swedish)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Access to transport, and thus accessibility to desired and needed activities, is of importance for the individual's welfare and subjective well-being. In many western contexts, land use and infrastructure are configured for the benefit of cars. A withdrawn driving license (WDL) might thereby affect welfare and subjective well-being. Further, if the WDL is perceived as unfair, trust for authorities involved in the WDL process can be affected. The overall aim is to explore changes of having a WDL due to visual field loss (VFL), concerning transport-related welfare and trust in authorities. Four studies were conducted, and both qualitative and quantitative methods have been used. The results showed that the WDL had led to negative welfare consequences for the respondents, such as ended careers, limited or ceased opportunities for leisure activities, and difficulties managing daily errands. These consequences can be explained by lacking or unsatisfactory alternative transport arrangements (study I). Also, the WDL had led to worsen overall subjective wellbeing. This can, for example, be explained by the respondents' perception of unsatisfactory access to transport means, to live a life to be satisfied with (study II). The respondents perceived the vision tests on which the WDL isbased as unfair, as they do not measure individual driving ability related to traffic safety. Perceptions of outcomes and processes were fueled by experiences of deficiencies regarding, for example, performance and information, leading to a decrease in trust in the authorities involved in the process of WDL due to VFL: the Health Care (the physician being obligated to report the VFL to the Swedish Transport Agency), the Swedish Transport Agency (decisions on WDL), and the Judicial system (decisions in cases of appeals) (study III). Gender had no effect on trust for none of these authorities. Though, diagnosis (reasons for VFL) had effect, and differences in degree oftrust for each of the three authorities were seen, related to type of diagnosis. The results also showed that low trust related to WDL process can generate lower trust in authorities in general (53%) (study IV). Finally, the thesis contributes to insights of goal conflicts that driving license withdrawals can entail, dealing with issues of safety, accessibility, and justice.

Place, publisher, year, edition, pages
Örebro: Örebro University, 2021. p. 123
Series
Studies from The Swedish Institute for Disability Research ; 104
Keywords
Subjective well-being, quality of life, transport disadvantage, social exclusion, transport equity, impairment, mobility, participation
National Category
Other Health Sciences
Identifiers
urn:nbn:se:vti:diva-17503 (URN)9789175294131 (ISBN)
Public defence
2021-12-16, Örebro universitet, Forumhuset, Hörsal F, 09:00 (Swedish)
Opponent
Supervisors
Available from: 2021-12-06 Created: 2021-12-06 Last updated: 2025-09-11Bibliographically approved

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Nyberg, JonnaLevin, Lena

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