This study is part of a larger research project investigating working conditions for employees in the service department on board passenger ships. A mixed methods approach was adopted, and this paper focuses on the findings related to the physical work environment. The main findings show the physical factors to be largely related to high physical load and time pressure. The design of workplaces and equipment is a cornerstone for a sustainable work environment. Participatory design practices open the opportunity to foster employee engagement in workplace design, contributing towards increased employee health and well-being.