This study examines the extent of the gap between the proportions of survey respondents reporting (1) having the possibility to use and (2) using special transport services (STS) compared to the corresponding gaps for other transport modes. For persons eligible for STS, differences between those who use them and those who do not use them are explored. The frequencies with which these two groups leave the home are then compared. Those aged 65-69, those with higher self-rated health and those cohabiting were less likely to use STS, despite being eligible. Those using STS tend to leave the home less often.